Jinxxy Refund Policy

Jinxxy Technologies, LLC DBA Jinxxy

Last Updated: July 16, 2025

1. OVERVIEW

This Refund Policy governs all refund requests for purchases made on the Jinxxy platform. This policy supplements our Terms of Service and Customer Purchase Agreement.

Key Principle: All sales are final. Refunds are only provided under the limited circumstances outlined below.

2. GENERAL REFUND POLICY

2.1 Default Policy

Unless a Creator has specified their own refund policy that meets our minimum standards, our default policy applies: No refunds will be granted except as explicitly stated in this policy.

2.2 Creator Custom Policies

  • Creators may establish their own refund policies provided they meet our minimum requirements
  • Creator policies must be clearly displayed on product pages before purchase
  • Creator policies cannot override the eligibility requirements in Section 3
  • Where Creator policies conflict with this policy, the more restrictive terms apply

2.3 Minimum Standards

All refund policies (Creator or default) must comply with:

  • Applicable consumer protection laws
  • Platform integrity and trust requirements
  • Anti-fraud and abuse prevention measures

3. REFUND ELIGIBILITY

3.1 Access-Based Refunds

You are entitled to a refund if you have NOT accessed the purchased Content.

Access includes, but is not limited to:

  • Downloading Content files
  • Activating licenses or keys
  • Viewing or using Content through platform tools
  • Any other mechanism that enables usage of the Content

Timeline: Must be requested within 30 days of purchase.

3.2 Technical Issues

Refunds may be issued for verified technical problems that prevent access to Content, after Creators have been given the opportunity to rectify the issue.

Qualifying technical issues include:

  • Payment processing errors resulting in duplicate charges
  • Platform malfunctions that permanently prevent Content delivery

Process for Technical Issues:

  1. Contact [email protected] within 30 days of purchase
  2. We will investigate and contact the Creator if the issue is Content-related
  3. Creator will be given 14 business days to resolve or provide a solution
  4. If unresolved after Creator response period, refund may be granted at our discretion

Not Qualifying:

  • Temporary service outages or access restrictions
  • File corruption or download issues (Creator must be given opportunity to provide replacement files)
  • User device compatibility issues
  • Internet connectivity problems
  • User error in accessing Content
  • Platform maintenance or scheduled downtime

3.3 Unresponsive Creator Policy

Refunds may be granted when Creators fail to provide reasonable support for significant issues.

Qualifying Conditions:

  • You have encountered a significant technical issue with the Content
  • The issue has been reported to [email protected] within 30 days of purchase
  • We have contacted the Creator on your behalf
  • The Creator has failed to respond within 7 business days
  • The issue prevents normal use of the Content as described

Process:

  1. Contact [email protected] within 30 days of purchase with detailed issue description
  2. We may forward your issue to the Creator at our discretion
  3. If we contact the Creator, they have 7 business days to respond
  4. If no adequate response, refund may be granted at our discretion
  5. We are not obligated to contact Creators or facilitate support

Significant Issues Include:

  • Content that fails to function as described
  • Missing files or incomplete packages
  • Content that cannot be imported/used due to Creator error
  • Fundamental misrepresentation of Content capabilities

Not Qualifying:

  • Subjective quality complaints
  • Style or aesthetic preferences
  • Platform compatibility issues disclosed in description
  • Minor bugs that don't prevent basic functionality
  • Issues that can be resolved by Creator providing updated files

Significant Issues Include:

  • Content that fails to function as described
  • Missing files or incomplete packages
  • Content that cannot be imported/used due to Creator error
  • Fundamental misrepresentation of Content capabilities

Not Qualifying:

  • Subjective quality complaints
  • Style or aesthetic preferences
  • Platform compatibility issues disclosed in description
  • Minor bugs that don't prevent basic functionality

3.4 Content Violations

Automatic refunds for Content that violates our Terms of Service.

We will automatically refund purchases when Content is found to:

  • Infringe third-party intellectual property rights
  • Contain malicious code or security threats
  • Violate platform content policies
  • Be fundamentally misrepresented in description or preview

Process: Refunds are processed automatically when violations are confirmed.

4. NON-REFUNDABLE SITUATIONS

4.1 Accessed Content

No refunds for Content that has been accessed, downloaded, or used in any way.

This includes:

  • Content you've downloaded and decided you don't like
  • Content that doesn't meet your subjective expectations
  • Content you purchased by mistake but have already accessed
  • Content that works as described but isn't what you wanted

4.2 Compatibility and Technical Issues

No refunds for compatibility problems or technical issues that can be resolved.

This includes:

  • Software version requirements disclosed in product descriptions
  • Platform-specific limitations
  • Hardware requirements
  • Known compatibility restrictions
  • File corruption or download issues (Creator must be given opportunity to provide replacement)
  • Temporary technical problems that can be fixed
  • Issues resolvable through Creator support or file replacement

4.3 Subjective Dissatisfaction

No refunds based on personal preference or subjective quality assessments.

This includes:

  • "Not what I expected" when Content matches description
  • Quality complaints about working Content
  • Style or aesthetic preferences
  • Buyer's remorse after accessing Content

4.4 User Error

No refunds for issues caused by user error or misunderstanding.

This includes:

  • Incorrect platform selection
  • Failure to read product descriptions
  • Technical difficulties on user's device
  • Misunderstanding of license terms or usage rights

5. REFUND REQUEST PROCESS

5.1 How to Request

To request a refund:

  1. Email: [email protected] with Subject Line: "Refund Request - [Order Number]" or opening a ticket via our support system.
  2. Include:
  • Order number and purchase date
  • Detailed reason for refund request
  • Evidence supporting your claim (screenshots, error messages, etc.)
  • Confirmation that you meet eligibility requirements

5.2 Review Process

Timeline: We will review and respond to refund requests within 7 business days.

Review Criteria:

  • Verification of purchase details
  • Confirmation of eligibility requirements
  • Review of Content access logs
  • Assessment of technical issues (if applicable)

5.3 Decision Notification

You will receive email notification of our decision including:

  • Approval or denial of refund request
  • Specific reason for the decision
  • Next steps (if approved)
  • Appeal process (if denied)

6. REFUND PROCESSING

6.1 Approved Refunds

When a refund is approved:

  • Processing begins within 2 business days
  • Refunds include only the Content price (platform fees and payment processing fees are non-refundable)
  • Refunds are issued to the original payment method
  • You will receive confirmation email with processing details

6.2 Processing Timeline

Refund Timeline by Payment Method:

  • Credit Cards: 3-10 business days
  • Debit Cards: 3-10 business days
  • PayPal: 1-3 business days
  • Other methods: As specified by payment processor

6.3 Processing Fees

  • Approved refunds include the Content price paid to the Creator
  • Platform fees are non-refundable
  • Payment processor fees (if any) are not refundable
  • International transaction fees may apply based on your bank

6.4 Account Impact

Upon refund processing:

  • Access to refunded Content is immediately revoked
  • License rights are terminated
  • Downloaded files must be deleted (honor system)
  • Content may be removed from your account library

7. DISPUTE RESOLUTION

7.1 Refund Denial Appeals

If your refund request is denied:

  • You may appeal within 30 days of denial notification
  • Provide additional evidence or clarification
  • Appeals are reviewed by senior support staff
  • Appeal decisions are final

7.2 Chargeback Policy

Important Warning: Initiating chargebacks may result in account termination.

Before filing a chargeback:

  • Contact our support team first
  • Allow reasonable time for issue resolution
  • Understand that chargebacks may affect your account status

Chargeback Consequences:

  • Account may be suspended pending investigation
  • Access to all purchased Content may be revoked
  • Account may be permanently terminated for fraudulent chargebacks

7.3 Legal Disputes

Refund disputes are subject to the arbitration clauses in our Terms of Service and Customer Purchase Agreement.

8. SPECIAL CIRCUMSTANCES

8.1 Promotional Sales

  • Content purchased during sales or with discounts follows the same refund policy
  • Promotional pricing does not affect refund eligibility
  • Bundle purchases are treated as individual items for refund purposes

8.2 Gift Purchases

  • Refund requests for gifts must come from the original purchaser
  • Gift recipients cannot request refunds directly
  • Normal eligibility requirements apply

8.3 Account Termination

  • Users may request refunds for recent purchases before voluntary account closure
  • Involuntary termination for violations may forfeit refund rights
  • Refund requests must be made before account closure

9. FRAUD PREVENTION

9.1 Abuse Detection

We monitor for refund abuse including:

  • Excessive refund requests
  • Patterns of access-then-refund behavior
  • False claims about technical issues
  • Coordinated abuse across multiple accounts

9.2 Consequences of Abuse

Refund abuse may result in:

  • Denial of future refund requests
  • Account restrictions or limitations
  • Account termination for severe cases
  • Legal action for fraudulent activity

10. POLICY UPDATES

10.1 Changes

We may update this Refund Policy at any time. Changes are effective immediately upon posting on our website.

10.2 Notification

Material changes will be communicated through:

  • Email notifications to active users
  • Prominent website notices
  • In-platform announcements

10.3 Grandfathering

Purchases made before policy changes are generally subject to the policy in effect at time of purchase, except where required by law.

11. CONTACT INFORMATION

Refund Support: Email: [email protected] Subject: Refund Request

Mailing Address: Jinxxy Refund Department 8051 N. TAMIAMI TRAIL, SUITE E6 SARASOTA, FL 34243

This Refund Policy is part of your agreement with Jinxxy. By making purchases, you agree to be bound by this policy.